Privacy Policy

1. Introduction

Welcome to Solar Connect ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our solar lead marketplace services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you disagree with any part of this policy, please discontinue use of our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when:

• Registering for an account as a buyer or seller
• Submitting solar installation leads
• Rating and reviewing leads or services
• Contacting us for customer support
• Subscribing to our newsletter or marketing communications

2.2 Types of Personal Information

• Name, email address, phone number
• Business information (company name, address, license details)
• Solar project details (property type, energy requirements, budget)
• Payment and billing information
• Communication records and customer service interactions

2.3 Automatically Collected Information

• IP address, browser type, and operating system
• Website usage data and analytics
• Cookies and tracking technologies
• Device information and location data (if permitted)

3. How We Use Your Information

We use the collected information for the following purposes:

• Facilitate connections between solar buyers and qualified sellers
• Process and manage lead submissions and transactions
• Verify the identity and qualifications of sellers
• Provide customer support and respond to inquiries
• Send important notifications about your account or services
• Improve our platform through analytics and user feedback
• Comply with legal obligations and prevent fraud
• Send marketing communications (with your consent)

4. Information Sharing and Disclosure

4.1 With Solar Professionals

When you submit a solar lead, we share relevant information with qualified solar professionals to provide you with quotes and services.

4.2 Service Providers

We may share information with trusted third-party service providers who help us operate our platform, process payments, and provide customer support.

4.3 Legal Requirements

We may disclose information if required by law, court order, or to protect our rights, property, or safety, or that of our users or others.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure server infrastructure and regular security updates
• Access controls and authentication measures
• Regular security audits and monitoring
• Employee training on data protection best practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on:

• The type of information collected
• Legal and regulatory requirements
• The purpose for which the information was collected
• Your ongoing relationship with our services

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a structured format
• Restriction: Request restriction of processing under certain circumstances
• Objection: Object to processing based on legitimate interests
• Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

8. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience and collect information about how you use our services. You can control cookie preferences through your browser settings, though disabling certain cookies may affect functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days of receipt. For urgent privacy concerns, please indicate "URGENT PRIVACY REQUEST" in your subject line.

14. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising from this policy will be subject to the jurisdiction of the Indian courts.